For any question, issue, or feedback about AptMode Orbit — account access, a bug you've run into, or something you'd like the app to do — email us directly:
Please include your Tenant ID and the email address on your account so we can find your workspace quickly. We aim to respond within 1–2 business days.
How do I sign in?
Use your Tenant ID, email address, or mobile number — whichever you registered with — along with your password, on the sign-in screen. All three identify the same account; you don't need to remember which one you used to sign up.
I lost my Tenant ID.
Sign in with your email address or mobile number instead — either works in place of the Tenant ID. If more than one account uses that email or number, sign in with the Tenant ID of the specific workspace you want.
How do I create a new workspace?
Tap "Create an account" on the sign-in screen. You'll verify your email and mobile number with a one-time code, set a password, and your workspace is ready — you're signed in immediately.
Can I invite other people to my workspace?
Team member invitations are managed by your workspace's admin. If you need access to an existing workspace, ask your organization's AptMode administrator to add you.
How do I delete my account?
In the app, open the Account menu and tap "Delete my account". If you can't sign in, request deletion at aptmode.com/delete-account. Your personal data is deleted within 30 days.
Why does the camera permission get requested?
The camera is used only for the in-app QR/barcode scanner, to look up or register assets and inventory items faster than typing. Nothing captured by the camera is uploaded or stored.
See our Privacy Policy for details on how your data is handled.